Refund policy

Return & Refund Policy

1. Eligibility for Returns

   • Products can be returned within 30 days of delivery for a full refund or replacement if they meet the following criteria:
     • The product arrived damaged or defective.
     • The product is not as described on our website.
     • The product is unused and in its original packaging (for cases where the customer changes their mind).

2. Non-Returnable Items

   • Certain items are non-returnable, including:
     • Personalized or customized items.
     • Items on sale or clearance.
     • Intimate products (e.g., undergarments, swimsuits).

3. Return Process

   • To initiate a return, please contact our customer support at Info@unik-store.com with the following information:
     • Your order number.
     • A detailed description of the issue.
     • Photos or videos of the defective or damaged product (if applicable).

4. Refund Policy

   • Refunds will be processed once the returned item has been inspected and approved.
   • Depending on the payment method, refunds may take 5-10 business days to reflect in your account.

5. Return Shipping Costs

   • Customers are responsible for the shipping costs for returns unless the product is defective or we sent the wrong item.
   • If the return is due to our error, we will provide a prepaid return label.

6. Exceptions for Dropshipping Orders

   • Since our products are shipped directly from suppliers, please allow 10-15 business days for us to coordinate with the supplier regarding your return or refund request.

7. Contact Us

   • If you have any questions about our return policy, please reach out to us at Info@unik-store.com.