Política de reembolso

Return & Refund Policy

  1. Eligibility for Returns

    • Products can be returned within 30 days of delivery for a full refund or replacement if they meet the following criteria:
      • The product arrived damaged or defective.
      • The product is not as described on our website.
      • The product is unused and in its original packaging (for cases where the customer changes their mind).
  2. Non-Returnable Items

    • Certain items are non-returnable, including:
      • Personalized or customized items.
      • Items on sale or clearance.
      • Intimate products (e.g., undergarments, swimsuits).
  3. Return Process

    • To initiate a return, please contact our customer support at Info@unik-store.com with the following information:
      • Your order number.
      • A detailed description of the issue.
      • Photos or videos of the defective or damaged product (if applicable).
  4. Refund Policy

    • Refunds will be processed once the returned item has been inspected and approved.
    • Depending on the payment method, refunds may take 5-10 business days to reflect in your account.
  5. Return Shipping Costs

    • Customers are responsible for the shipping costs for returns unless the product is defective or we sent the wrong item.
    • If the return is due to our error, we will provide a prepaid return label.
  6. Exceptions for Dropshipping Orders

    • Since our products are shipped directly from suppliers, please allow 10-15 business days for us to coordinate with the supplier regarding your return or refund request.
  7. Contact Us

    • If you have any questions about our return policy, please reach out to us at Info@unik-store.com.